Delivery & Shipping Policy
All domestic orders are processed and shipped within 2 working days and the delivery is expected within 5-7 working days. However, this may vary for interior or remote areas and depends on the service offered by our delivery partners.
Shipping and handling rates may vary based on the product, packaging, size, volume, type and other considerations. The shipping and handling charges are provided at the time of check out and consumers will know about this before making the payment.
Orders are shipped from our warehouse in Thrissur, Kerala, by our shipping service partners.
Goods will need to be signed for upon delivery. If you are not available to sign for your delivery, please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, K P Namboodiri’s Ayurvedics (KPNA) takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for verification and completion of delivery. OTP will be sent to the number provided at time of placing the order.
KPNA is not responsible for any damage after delivery.
In case of shortages or damages, please inform our Customer Care within 24 hours with supporting images/videos to evaluate it. You may reach us at firstname.lastname@example.org or +91 89434 60000.
For any quality-related issues, you are requested to contact Customer Care within 7 days.